FAQ's
I changed my mind. Can I get a refund or exchange?
Due to these items being very limited, we do not take returns for refunds/credit or exchange. All sales are final. Please make sure that before you finalize your purchase you have selected the correct size and color of your items.
What payment options are available?
We only take the following major credit cards as form of payment: MasterCard, Visa, American Express,Discover Card, Apple Pay and Paypal
Do you ship to my country?
Yes, We ship internationally. Please email help@idolizela.com for further instructions.
When can I expect my order to ship?
Once we verify stock and fulfill your order. All orders placed before 3PM MST will go out that same day. Orders placed after 3PM MST Monday-Thursday will go out the following day. Orders placed after 3pm MST on Friday will not go out until the following Monday. If you chose 2 day air or 3 day select, those are business days and do not include weekends or holidays.
There are no colors/sizes for the item I'd like to order.
If there is no drop down menu with color/size options, then the item is SOLD OUT.
Idolizela.com Web Store polices
We reserve the right to refuse or cancel any order for any reason. Orders over $1,000 can only be shipped to a verified billing address.
I still have questions. Who should I ask?
e-mail Help@idolizela.com